We believe in making communication easy

We run a business. We have to support customers. We have to support our own employees. We found that was too hard so we created ScreenSteps. Now supporting our customers and employees is easy.

ScreenSteps is a tool that helps you answer questions clearly and quickly. It is built around the following core values:

  • Answering questions with pictures should be easy.
  • Creating great software documentation that your customers will use should be easy.
  • Updating your content when things change should be easy.
  • You should never have to answer the same question twice.

Simplify Customer Support

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Free Resources for Improving Your Software Documentation and Customer Support Process

We have prepared a collection of articles, videos and webinars that will teach you how to improve your customer support and documentation processes. This information will help you:

  • Create documentation in less time
  • Decrease customer support requests
  • Increase customers satisfaction and technology adoption
Go to our Customer Support/Software Documentation Resource Center

Our Products

  • ScreenSteps Desktop

    A simple tool for documenting the software your business uses.

    Learn more

  • ScreenSteps Live

    A hosted compliment to ScreenSteps Desktop that lets teams share and collaborate on the content they create with ScreenSteps Desktop.

    Learn more