Empower confident employees, agents, and customers with knowledge base software, training and performance frameworks, and coaching services.
When employees don't know how to perform tasks or solve problems, things feel chaotic.
With the right technology, frameworks, and habits employees can feel confident handling any task, no matter the complexity.
The results? Better employee retention, less manager burnout, and faster onboarding.
Bogged down with shoulder-taps, Slack messages, and employee mistakes?
That's what happens when an organization's knowledge transfer strategy relies on tribal knowledge and messy documentation.
There's a better way to support end-users. And it starts with your knowledge transfer strategy.
Say goodbye to tribal knowledge and 20-page PDFs that no one uses.
Create a centralized knowledge hub with digital guides & foundational training courses that empower confident, independent, and productive employees.
When operational procedures are complex and changing, work feels hard. But it doesn't have to.
The Find & Follow Framework is a knowledge transfer strategy that completely changes the way your team supports new and tenured employees.
The results? Faster onboarding, fewer mistakes, fewer questions, and less stress (for everyone).
Transforming the way your team works & trains can be daunting. But it doesn't have to be.
Work directly with a Knowledge Ops expert to guarantee the success of your new solution.
Our coaches are here to help with knowledge base creation, onboarding programs, Find & Follow implementation, and more.
In this transformative guide, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business.
The results? Confident, productive, and independent employees in 30 days or less.
When you create a better system for transferring knowledge to your employees exactly when they need it, you develop confident, independent, and productive employees. Here are a few examples of the amazing results organizations are achieving.
Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action.
Explore popular posts from the ScreenSteps Learning Center for tips, tricks, best practices, and more.
Learn how ScreenStep compares to traditional knowledge base software to determine which is right for your team.
Most onboarding & performance challenges are the result of an ineffective knowledge transfer strategy.
Tribal knowledge has a significant impact on a business’s efficiency & productivity. See how much it's costing you.
Schedule time with a ScreenSteps expert to learn how a knowledge base and training & performance framework can help develop confident employees at your organization.